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NEWS & ARTICLES

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Using Web-Based Services to Save Your Company Thousands!

by Carrie Hinkel

February 06, 2008

Looking to cut costs for your business? Then, you may want to consider using web-based services with no or low monthly fees - instead of expensive software or an even more expensive server. As more... Read more »

Resolve Customer Service Issues With Empathy

by SmallBusinessDelivered.com

September 09, 2009

Customer satisfaction levels can actually increase based on how companies handle customer complaints. A problem or issue does not define the staff or the company. How it is handled does defines the... Read more »

Starting an Internet Business

by Veronica Stone

November 22, 2007

Don't be deceived by those stories about how you can get rich quick off the Internet. It seems easy. There's no actual storefront, no nagging customers handling your stuff. You don't even have to... Read more »

Building Your Business: The Benefits of Customer Service Training

by Veronica Stone

March 11, 2008

A successful and capable business owner, operator or manager perfectly understands that the ultimate key to business success is customer satisfaction. There are two primary factors that play major... Read more »

Determining if VoIP is Right for Your Business

by Rebecca Button

January 10, 2008

After a period of time away, VoIP, or voice over IP, is returning to the world of business. Some businesses may be wary of switching to VoIP because of problems that early VoIP products caused.... Read more »

Tweaking Your Customer Service Department

by Rebecca Button

March 10, 2008

One of the biggest mistakes business owners make is in their customer service departments. From a Fortune 500 company to the humble ma and pop shop, you need to have good customer service. The people... Read more »

Top-Notch Customer Service Tips for Online Companies

by Carrie Hinkel

September 27, 2007

Face it, there's a lot of online competition out there, and more and more websites are popping up each day. Price comparison sites have closed the gap on retail pricing, so consumers are now basing... Read more »

Customer Service Begins After the Sale

by Michael Rosenthal

January 28, 2008

Everybody's definition of Customer Service is different, but for most of us, it involves doing the things necessary to ensure that you build and maintain a solid, long-term relationship with that... Read more »

What's up with VoIP?

by Rebecca Button

February 08, 2008

If you're starting a new business you are going to want to consider VoIP as an option for your business communications. But what exactly is it? I mean, how do you even pronounce it?! Paraphrasing my... Read more »

Company Spotlight: TransFS

by Christina Lee

January 15, 2009

They comparison-shopped, asked others for advice, negotiated – and yet, Sean Harper and the rest of TSS-Radio, a satellite radio start-up, still paid money in credit card processing fees than it... Read more »