When Policies Become More Important Than Customers
by Steve Strauss on November 13th, 2009
Q: “I will ask yet again: Can I have the check now please? We just want to get out of this restaurant already.” Steve A: The above exchange occurred over the weekend when my brother, my wife, and I went out to eat at a nice restaurant. It turned out to be one of those terrible dining experiences we have all been through at one time or another. Everything went wrong – bad service, cold food, wrong orders, etc. But it was when the young waitress started crying at our table that we new it was time to go. We... Read more »