Simple Ways to get Repeat Business From Your Existing Customers
by Carrie Hinkel on March 27th, 2008
As most companies are focused gaining new customers, they tend to neglect the customers they already have. Did you know that it costs between 5 to 8 times as much to bring in a new customer then it does to keep a current one? Another shocking statistic is that 68 percent of customers will stop frequenting a business if they aren’t appreciated. Given that, it shouldn’t surprise you that that’s also the number one reason businesses lose their customers. The good news is that retaining customers doesn’t take much time or cost a lot of money. It’s the simple things... Read more »