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Posts Tagged ‘customer conversion’

How 2008’s “Browsing” Consumers Prolonged the Holiday Retail Season

by Christina Lee on January 21st, 2009

As retail experts analyzed slumping holiday retail sales, they quickly placed part of the blame on the shorter shopping season, with five less days between Thanksgiving and Christmas than in 2007. However, as a recent study finds, 2008’s online consumers actually browsed more, prolonging the season for more than as seen in years. According to Oneupweb, a search engine and marketing company, the week of Halloween, Oct. 27 to Nov. 2, became the biggest for sales and conversion rates of the holiday season – indicating that customers began shopping even earlier. Returns, gift cards and after-Christmas bargains then led to... Read more »

What Works: The Key to Customer Conversion is Immediacy

by Leeia Ladipoh on October 13th, 2008

Whether you own a small brick and mortar business or a business that operates online, one of the greatest tools you can have at your disposal is the ability to act on information given to you by a potential customer and turning it into a conversion. What Is Immediacy? This process is generally referred to as immediacy; it means identifying exactly what it is that a customer wants at your point of contact through the correct interaction and then outlining exactly how you can fulfill their need. The faster you can obtain and analyze information from a prospect, the less... Read more »