Resolve Customer Service Issues With Empathy
by SmallBusinessDelivered.com on September 9th, 2009
Customer satisfaction levels can actually increase based on how companies handle customer complaints. A problem or issue does not define the staff or the company. How it is handled does defines the staff or company. Customer complaints often stem from the customer not feeling understood. They feel they are being treated like a number or a widget, and not like a real person with real frustrations when issues arise. Feelings of alienation set in when customers don’t feel listened to. When the statements “It’s our policy to…” or “It’s not our policy to do that” comes into play, any relationship... Read more »