Tips for Engaging Customers in a Retail Setting
by Larry Slusser
Published March 31st, 2008
Spending time with your staff and observing how they go about their business can help tremendously. More specifically, there may be a small adjustment needed on a task that has ‘always been done that way’ and is no longer effective. Small changes to the simplest of details can pay off some of the biggest dividends. Below are some tips for engaging with customers in a retail setting. Instead of positioning yourself where you would have to approach the customer, stand in the middle of the store. This will give you a better opportunity to greet and engage customers without the... Read more
