Published January 28th, 2008
The best methods to improve your customer service are practices identified by a national "mystery shopper" company. You can use these tools that were found while performing over 175,000 service, quality, and cleanliness evaluations of businesses all over America.
1.) Solve Small Problems on the Spot: Near my house is a Speedy Stop convenience store, and I stop there a couple times a week for coffee. Last week I was in there, and as I got to the counter and reached for my wallet, I realized that I’d forgotten it! There was a line behind me, I was embarrassed, and... Read more
Tags: best practices, customer loyalty, customer service, Growing Your Business, John Connor, PR
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Published December 31st, 2007
Do you know anyone who actually achieves their new year’s resolutions? And I don’t mean the resolutions like "I won’t eat chocolate for a week." I’m talking about the long term, takes-the-entire-year resolutions.
You do?
…………….Really?……………
I don’t believe you.
Well if you truly do, or you are one of those amazing people, that’s wonderful (and thanks for making the rest of us look bad). But if you are like me (and the majority of the population) if you even bother getting around to jotting down a few resolutions the likelihood of them coming to fruition are about as good... Read more
Tags: best practices, business resolutions, Growing Your Business, Rebecca Button, small business, startups
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